Customer-first
Globally compliant
Mining . Trade . Investment
Mezzarion’s Customer Engagement Procedure (CEP) gives you a clear, compliant, and fast route from first contact to signed deal. It’s product- and business-agnostic and works across mining, trade, and investment.
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A named single point of contact (SPOC)
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Transparent steps and timelines
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Globally recognised trade & banking rules (Incoterms® 2020; UCP 600; URDG 758; ISBP 745)
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Bank-grade privacy and security
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Clear quality, instrument, and fee governance
What this means for you
Who we work with
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Buyers (commodities, equipment, services)
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Sellers / Producers / Suppliers
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Investors / Capital Partners
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Intermediaries / Mandate holders
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Welcome & Triage – We acknowledge within 24h, assign your SPOC, and open an engagement ID.
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Light KYC & Sanctions Pre-screen – Minimal details to run basic checks (UN/EU/OFAC/UK HMT).
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Discovery Call – Objectives, volumes/values, timelines, logistics, payment preferences, ESG expectations.
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Evidence Pack (Proof-first) – Right-sized evidence for buyers, sellers, investors, or intermediaries.
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Full KYC (Risk-based) – Green / Amber (with conditions) / Red outcome.
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Term Sheet / LOI – Plain-language terms aligned to your needs.
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Payment Instrument Validation – UCP/URDG/ISBP checks; escrow configuration if used.
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FCO / Indicative Offer (trade/mining) or Binding Term Sheet (investment).
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Contracting – SPA/Agreement with ABC, sanctions, privacy, ESG, and audit rights.
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Execution & Handover – Run-book, milestones, escalation tree; weekly updates (daily when time-critical).
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Closeout & Reconciliation – Documents, payments, fee waterfall, tax/VAT where applicable.
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Relationship Development – Quarterly value reviews; event-driven & annual KYC refresh.
Service levels (SLAs)
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Acknowledge enquiry: < 24 hours
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Discovery call: ≤ 2 business days
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Pre-screen decision: ≤ 3 business days
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Term sheet/LOI: 5–10 business days post-evidence
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FCO (trade): 5–10 business days after onboarding approval
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Contract pack: 5 business days after commercial agreement
The 12-step journey (at a glance)
Payment & banking standards
Accepted (case-by-case):
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Confirmed irrevocable L/C (UCP 600)
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SBLC or Demand Guarantee (URDG 758)
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Regulated escrow with licensed attorneys/trustees
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Open account only with credit insurance or strongly rated counterparties
Mandatory criteria: issuing bank verifiable via SWIFT; confirmation available on request; clear transferability/assignment if required; no “soft” clauses; documents are obtainable; reasonable presentation periods; UCP/URDG/ISBP prevail over house addenda; independent bank call-back for high-value instruments.
Acceptable bank policy:
We accept documentary instruments from the current Top-30 global banks by total assets (reviewed twice yearly). Issuer acceptance remains subject to sanctions/AML status and Mezzarion discretion.
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Intermediaries register via NCNDA + Fee Letter before deal terms.
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All payees complete KYC prior to commission disbursement.
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One disclosed commission waterfall paid from proceeds via escrow/trust.
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Optional, time-boxed exclusivity (10–30 business days) to protect genuine introductions.
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No side payments. No undisclosed dual representation.
Intermediaries & fees (transparency by design)
Quality & assay (trade/mining)
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Independent inspection at load or discharge (ISO/ASTM methods, stated tolerance).
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Assay dispute protocol: “closest-two” three-lab rule; final payable quality = average of the closest two results.
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Chain-of-custody for sampling and sealed splits; clear re-test protocol.
Aligned to the OECD Due Diligence Guidance for Responsible Mineral Supply Chains: baseline HSE/ESG attestations; progressive improvement for ASM; grievance channel; audit rights for red-flag incidents; right to suspend or terminate where risks cannot be mitigated.
Responsible sourcing (ESG)
Privacy, security & anti-fraud
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GDPR-grade privacy worldwide; lawful basis = contract & legitimate interests.
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Minimum-necessary data; encrypted storage; role-based access; breach notification pathways.
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Anti-fraud: account name-match; bank call-back via published switchboards; SPF/DMARC/DKIM; e-signature audit trails; sensitive docs via secure portal only; reject mid-deal bank coordinate changes without verified cause.
We maintain an Exception Committee (Legal, Compliance, Risk/Treasury, Ops). We pause immediately if there is a sanctions hit, unverified bank coordinate change, post-approval instrument text alteration, inspection refusal, or material ESG/HSE incident.
Exceptions & stop-work
Your Bill of Rights
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A named human SPOC and clear timelines
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Minimum-necessary documentation asks
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Transparent fees and commission waterfalls
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Globally recognised trade & banking rules
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Bank-grade privacy and security
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A fair, documented dispute process
Frequently asked questions
*Legal Notice
This is a customer-facing summary of our process. It is not legal advice. Binding obligations arise only upon execution of definitive agreements.
