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Customer Engagement

Customer-first

Globally compliant

Mining .  Trade  .  Investment

ومن خلال التركيز القوي على تكنولوجيا الطاقة، نقوم بتحديد المشاريع الأكثر جاذبية في جميع أنحاء أفريقيا. ينصب تركيزنا على نشاط التعدين المستدام والصديق للبيئة، والمتجذر بقوة في تنمية المجتمع، وضمان ممارسات العمل ذات المستوى العالمي بالإضافة إلى أنشطة الصحة والسلامة.

تركز Mezzarion على أن تكون في طليعة النمو والتصنيع في البلدان عبر أفريقيا.

  • A named single point of contact (SPOC)

  • Transparent steps and timelines

  • Globally recognised trade & banking rules (Incoterms® 2020; UCP 600; URDG 758; ISBP 745)

  • Bank-grade privacy and security

  • Clear quality, instrument, and fee governance

What this means for you

Who we work with

  • Buyers (commodities, equipment, services)

  • Sellers / Producers / Suppliers

  • Investors / Capital Partners

  • Intermediaries / Mandate holders

  1. Welcome & Triage – We acknowledge within 24h, assign your SPOC, and open an engagement ID.

  2. Light KYC & Sanctions Pre-screen – Minimal details to run basic checks (UN/EU/OFAC/UK HMT).

  3. Discovery Call – Objectives, volumes/values, timelines, logistics, payment preferences, ESG expectations.

  4. Evidence Pack (Proof-first) – Right-sized evidence for buyers, sellers, investors, or intermediaries.

  5. Full KYC (Risk-based) – Green / Amber (with conditions) / Red outcome.

  6. Term Sheet / LOI – Plain-language terms aligned to your needs.

  7. Payment Instrument Validation – UCP/URDG/ISBP checks; escrow configuration if used.

  8. FCO / Indicative Offer (trade/mining) or Binding Term Sheet (investment).

  9. Contracting – SPA/Agreement with ABC, sanctions, privacy, ESG, and audit rights.

  10. Execution & Handover – Run-book, milestones, escalation tree; weekly updates (daily when time-critical).

  11. Closeout & Reconciliation – Documents, payments, fee waterfall, tax/VAT where applicable.

  12. Relationship Development – Quarterly value reviews; event-driven & annual KYC refresh.

Service levels (SLAs)

  • Acknowledge enquiry: < 24 hours

  • Discovery call: ≤ 2 business days

  • Pre-screen decision: ≤ 3 business days

  • Term sheet/LOI: 5–10 business days post-evidence

  • FCO (trade): 5–10 business days after onboarding approval

  • Contract pack: 5 business days after commercial agreement

The 12-step journey (at a glance)

Payment & banking standards

Accepted (case-by-case):

  1. Confirmed irrevocable L/C (UCP 600)

  2. SBLC or Demand Guarantee (URDG 758)

  3. Regulated escrow with licensed attorneys/trustees

  4. Open account only with credit insurance or strongly rated counterparties

Mandatory criteria: issuing bank verifiable via SWIFT; confirmation available on request; clear transferability/assignment if required; no “soft” clauses; documents are obtainable; reasonable presentation periods; UCP/URDG/ISBP prevail over house addenda; independent bank call-back for high-value instruments.

Acceptable bank policy:
We accept documentary instruments from the current Top-30 global banks by total assets (reviewed twice yearly). Issuer acceptance remains subject to sanctions/AML status and Mezzarion discretion.

  • Intermediaries register via NCNDA + Fee Letter before deal terms.

  • All payees complete KYC prior to commission disbursement.

  • One disclosed commission waterfall paid from proceeds via escrow/trust.

  • Optional, time-boxed exclusivity (10–30 business days) to protect genuine introductions.

  • No side payments. No undisclosed dual representation.

Intermediaries & fees (transparency by design)

Quality & assay (trade/mining)

  • Independent inspection at load or discharge (ISO/ASTM methods, stated tolerance).

  • Assay dispute protocol: “closest-two” three-lab rule; final payable quality = average of the closest two results.

  • Chain-of-custody for sampling and sealed splits; clear re-test protocol.

Aligned to the OECD Due Diligence Guidance for Responsible Mineral Supply Chains: baseline HSE/ESG attestations; progressive improvement for ASM; grievance channel; audit rights for red-flag incidents; right to suspend or terminate where risks cannot be mitigated.

Responsible sourcing (ESG)

Privacy, security & anti-fraud

  • GDPR-grade privacy worldwide; lawful basis = contract & legitimate interests.

  • Minimum-necessary data; encrypted storage; role-based access; breach notification pathways.

  • Anti-fraud: account name-match; bank call-back via published switchboards; SPF/DMARC/DKIM; e-signature audit trails; sensitive docs via secure portal only; reject mid-deal bank coordinate changes without verified cause.

We maintain an Exception Committee (Legal, Compliance, Risk/Treasury, Ops). We pause immediately if there is a sanctions hit, unverified bank coordinate change, post-approval instrument text alteration, inspection refusal, or material ESG/HSE incident.

Exceptions & stop-work

Your Bill of Rights

  • A named human SPOC and clear timelines

  • Minimum-necessary documentation asks

  • Transparent fees and commission waterfalls

  • Globally recognised trade & banking rules

  • Bank-grade privacy and security

  • A fair, documented dispute process

Frequently asked questions

*Legal Notice

This is a customer-facing summary of our process. It is not legal advice. Binding obligations arise only upon execution of definitive agreements.

لم يتم نشر أي منشورات بهذه اللغة حتى الآن
بمجرد نشر المنشورات، ستراها هنا.
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Mezzarion هي شركة تعدين، تستكشف المستقبل بجرأة من خلال إنتاج المنتجات بشكل مستدام والتي ستؤثر على ابتكارات الغد.

 

نحن نفخر بقدرتنا على بناء المجتمعات مع المساهمة بشكل إيجابي في الاقتصادات، من خلال تعزيز الخبرة المحلية في مجال التعدين والاستكشاف والمعالجة والتجارة.

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البريد الإلكتروني: info@mezzarion.com

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