top of page

Customer Engagement

Customer-first

Globally compliant

Mining .  Trade  .  Investment

我们重点关注能源技术,确定了整个非洲最具吸引力的项目。我们的重点是可持续和环保的采矿活动,深深植根于社区的发展,确保世界一流的劳工实践以及健康和安全活动。

Mezzarion 致力于成为非洲各国经济增长和工业化的前沿。

  • A named single point of contact (SPOC)

  • Transparent steps and timelines

  • Globally recognised trade & banking rules (Incoterms® 2020; UCP 600; URDG 758; ISBP 745)

  • Bank-grade privacy and security

  • Clear quality, instrument, and fee governance

What this means for you

Who we work with

  • Buyers (commodities, equipment, services)

  • Sellers / Producers / Suppliers

  • Investors / Capital Partners

  • Intermediaries / Mandate holders

  1. Welcome & Triage – We acknowledge within 24h, assign your SPOC, and open an engagement ID.

  2. Light KYC & Sanctions Pre-screen – Minimal details to run basic checks (UN/EU/OFAC/UK HMT).

  3. Discovery Call – Objectives, volumes/values, timelines, logistics, payment preferences, ESG expectations.

  4. Evidence Pack (Proof-first) – Right-sized evidence for buyers, sellers, investors, or intermediaries.

  5. Full KYC (Risk-based) – Green / Amber (with conditions) / Red outcome.

  6. Term Sheet / LOI – Plain-language terms aligned to your needs.

  7. Payment Instrument Validation – UCP/URDG/ISBP checks; escrow configuration if used.

  8. FCO / Indicative Offer (trade/mining) or Binding Term Sheet (investment).

  9. Contracting – SPA/Agreement with ABC, sanctions, privacy, ESG, and audit rights.

  10. Execution & Handover – Run-book, milestones, escalation tree; weekly updates (daily when time-critical).

  11. Closeout & Reconciliation – Documents, payments, fee waterfall, tax/VAT where applicable.

  12. Relationship Development – Quarterly value reviews; event-driven & annual KYC refresh.

Service levels (SLAs)

  • Acknowledge enquiry: < 24 hours

  • Discovery call: ≤ 2 business days

  • Pre-screen decision: ≤ 3 business days

  • Term sheet/LOI: 5–10 business days post-evidence

  • FCO (trade): 5–10 business days after onboarding approval

  • Contract pack: 5 business days after commercial agreement

The 12-step journey (at a glance)

Payment & banking standards

Accepted (case-by-case):

  1. Confirmed irrevocable L/C (UCP 600)

  2. SBLC or Demand Guarantee (URDG 758)

  3. Regulated escrow with licensed attorneys/trustees

  4. Open account only with credit insurance or strongly rated counterparties

Mandatory criteria: issuing bank verifiable via SWIFT; confirmation available on request; clear transferability/assignment if required; no “soft” clauses; documents are obtainable; reasonable presentation periods; UCP/URDG/ISBP prevail over house addenda; independent bank call-back for high-value instruments.

Acceptable bank policy:
We accept documentary instruments from the current Top-30 global banks by total assets (reviewed twice yearly). Issuer acceptance remains subject to sanctions/AML status and Mezzarion discretion.

  • Intermediaries register via NCNDA + Fee Letter before deal terms.

  • All payees complete KYC prior to commission disbursement.

  • One disclosed commission waterfall paid from proceeds via escrow/trust.

  • Optional, time-boxed exclusivity (10–30 business days) to protect genuine introductions.

  • No side payments. No undisclosed dual representation.

Intermediaries & fees (transparency by design)

Quality & assay (trade/mining)

  • Independent inspection at load or discharge (ISO/ASTM methods, stated tolerance).

  • Assay dispute protocol: “closest-two” three-lab rule; final payable quality = average of the closest two results.

  • Chain-of-custody for sampling and sealed splits; clear re-test protocol.

Aligned to the OECD Due Diligence Guidance for Responsible Mineral Supply Chains: baseline HSE/ESG attestations; progressive improvement for ASM; grievance channel; audit rights for red-flag incidents; right to suspend or terminate where risks cannot be mitigated.

Responsible sourcing (ESG)

Privacy, security & anti-fraud

  • GDPR-grade privacy worldwide; lawful basis = contract & legitimate interests.

  • Minimum-necessary data; encrypted storage; role-based access; breach notification pathways.

  • Anti-fraud: account name-match; bank call-back via published switchboards; SPF/DMARC/DKIM; e-signature audit trails; sensitive docs via secure portal only; reject mid-deal bank coordinate changes without verified cause.

We maintain an Exception Committee (Legal, Compliance, Risk/Treasury, Ops). We pause immediately if there is a sanctions hit, unverified bank coordinate change, post-approval instrument text alteration, inspection refusal, or material ESG/HSE incident.

Exceptions & stop-work

Your Bill of Rights

  • A named human SPOC and clear timelines

  • Minimum-necessary documentation asks

  • Transparent fees and commission waterfalls

  • Globally recognised trade & banking rules

  • Bank-grade privacy and security

  • A fair, documented dispute process

Frequently asked questions

*Legal Notice

This is a customer-facing summary of our process. It is not legal advice. Binding obligations arise only upon execution of definitive agreements.

此語言尚未有已發佈之文章
文章發佈後將於此處顯示。
Mezzarion 刻字.JPG

Mezzarion 是一家矿业公司,通过可持续生产影响未来创新的产品来大胆探索未来。

 

我们为建设社区而感到自豪,同时通过推广当地在采矿、勘探、加工和贸易方面的专业知识,为经济做出积极贡献。

Join our mailing list

联系方式

电子邮箱:info@mezzarion.com

© 2023 设计者:

紫色现代睫毛科技紫色标志-5.png
bottom of page